“Where is my order?” is the question that eats a store owner's evenings. Here is how an AI employee answers it in seconds, day and night, in WhatsApp, Telegram and Gmail, from the customer's real order.
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“Where is my order?” is the question every Shopify store gets all day. You open the admin, find the order, copy the tracking number and type the same reply again. It takes a minute or two, and it comes back forty times a day. Meanwhile the customer who wrote at midnight waits until morning, writes again, or leaves a review.
CRAIM takes this off your desk. Its AI employee checks the real order the moment a customer asks and replies in seconds, day and night, in WhatsApp, Telegram or Gmail. You keep the cases that need a person.
What your customers get answered
It answers from the actual order, in the language the customer writes in. Customers get facts, not “we will get back to you”.
| The customer asks | The answer comes with |
|---|---|
| Where is my order? | Delivery status, carrier and tracking number |
| Did my payment go through? | Whether the order is paid |
| What did I order? | Items and quantities |
| Did I get my refund? | Whether a refund or cancellation happened, and when |
| How do I return this? | Your own shipping and return rules |
Answers where customers already write
Nobody has to learn a new helpdesk, and customers do not have to change a thing.
- WhatsApp. It recognises the buyer by the number on the order and answers straight away.
- Telegram. The customer confirms it is them with a code from the order's email and gets every answer in the same chat.
- Gmail. It replies inside the customer's thread, from the address they already write to. Google Workspace works too.
In seconds, at any hour
On autopilot a customer has an answer in seconds, including at three in the morning while your team sleeps. In 86 of 100 conversations on autopilot, a person did not write once.
That does not mean you lose control. You choose how it works, and you can change the mode at any moment:
- Copilot. Every reply waits for your OK, with the order facts right beside it: read, click, sent.
- Autopilot. It answers on its own, day and night.
- Manual. It works only when you ask.
You can also try it before any customer sees it: give it a real conversation and read the reply it would have sent. Nothing goes out.
Decisions about money stay with you
Some AI tools refund and cancel orders by themselves. CRAIM does not, and that is on purpose: a decision about money should always be a person's.
When a customer asks for a refund, the employee tells them what has already happened, explains your return rules and brings the request to you with the whole conversation. It also does not promise what it cannot confirm. If a delivery date is unknown, it says so instead of making one up.
Your store and your customers stay safe
Order details go only to the buyer. Before it says anything about an order, the employee makes sure it is talking to the person who placed it, so a stranger cannot learn someone else's address or purchases by typing their email.
Your store keeps running exactly as before. CRAIM changes nothing in Shopify, and your store's data is not copied anywhere.
Live in about 15 minutes
- Install CRAIM from the Shopify App Store and approve the connection in your admin.
- In your CRAIM account, add WhatsApp, Telegram or Gmail.
- Describe your shipping and return rules and your tone in plain words, and upload your policies.
No developer needed. Reading its first replies and fine-tuning your rules usually takes a day or two. Then let it answer on its own, and get your evenings back.
See how it works and what it costs. The first 14 days are free, with no card.
Common questions
- How do I automate “where is my order” questions on Shopify?
- Connect CRAIM to your store and your channels. Its AI employee checks the order the moment a customer asks and replies with the payment, delivery and tracking status in WhatsApp, Telegram or Gmail.
- Is CRAIM on the Shopify App Store?
- Yes. Install CRAIM from the Shopify App Store to connect your store, then set up the employee in your CRAIM account. Replies waiting for approval and order conversations are also right in your Shopify admin.
- Does it work with WhatsApp and Telegram?
- Yes. Customers write in WhatsApp, Telegram or Gmail and get the answer in the same conversation.
- Can AI refund or cancel Shopify orders?
- Not in CRAIM, and that is on purpose: a decision about money should always be a person's. It tells the customer what has happened, explains your return rules and brings the request to you with the whole conversation.
- How does it know the person asking is really the customer?
- A customer writing from the email or WhatsApp number on the order gets an answer straight away. Anyone else, and every Telegram customer, first confirms a code sent to the email on the order.
- How far back can it see orders?
- Up to ten of the customer's orders from the last 60 days.