The CRAIM Journal
Practical guides to AI employees, company knowledge and work your team can automate with confidence.
- ProductApr 2, 2026
Copilot first: how the three autonomy modes work and when to switch
An AI employee in CRAIM runs in one of three modes. Manual: it acts only when a person asks. Copilot: it drafts every customer message and waits for approval. Autopilot: it sends on its own, except for the actions you marked as always needing a person. New employees start in copilot, and this is what each mode changes.
Read more - ProductMar 28, 2026
What an AI employee costs per month: the plan, the AI balance, and how to budget it
Two lines on the bill. The plan is a fixed monthly price that sets how many AI employees can be active. The AI balance pays for model usage by actual consumption, with a monthly credit on every plan and top-ups when it runs low. Here are the numbers, where the balance goes, and how to plan the first month.
Read more - ProductMar 12, 2026
Conversation, approval, call: how one process connects them
A message comes in, the employee answers, the client goes quiet, a call goes out, the call ends with an outcome, and a person picks it up. In CRAIM that chain is one process drawn from six triggers, two conditions, participants and waits. This is what each piece does and how to test the whole chain before it meets a customer.
Read more - ProductFeb 27, 2026
Approvals people actually answer: what an action card should contain
An approval that takes a minute to understand gets answered tomorrow. In CRAIM an AI employee's proposal is an action card: a title, a summary, the preview, the customer context and the facts it used, with approve, edit and a request for another version. Here is what the card carries, who gets told, and how to write instructions so the cards are worth reading.
Read more
See it on your own leads
Create an AI employee, connect a channel, and watch it answer the next message that comes in. Fourteen days free, no card.