It recognises the buyer by the number on the order and answers straight away, in the chat they already use.
AI support for Shopify.
Answers in seconds.
CRAIM answers “where is my order”, “did my payment go through” and “was I refunded” in seconds, day and night, in WhatsApp, Telegram and Gmail. And you stop copying tracking numbers at midnight.
OrdersPaymentsDeliveryRefunds
Support · example
A customer wants a refund
A decision about money is always a person's. The conversation is already with you.
Answers in seconds
Day and night, without a customer waiting until morning.
From the real order
Payment, delivery and tracking, not a canned reply.
Where customers write
WhatsApp, Telegram and Gmail, in their own conversation.
Money stays with you
Refunds and cancellations always come to a person.
86 of 100
conversations on autopilot: a person did not write once
- Seconds
until a customer has an answer on autopilot
- Day and night
it answers at 3 a.m. while your team sleeps
- Any language
whatever language a customer writes in, it answers in that one
The same questions,
all day and all night.
Every one of them pulls you away from your business. A customer left waiting does not stay quiet: they write again, or leave a review.
- WhatsAppWhere is my order??Ordered 9 days ago. No tracking, no reply.
TelegramDid my payment go through?My bank shows the charge but I never got a confirmation.
GmailWrong size, I want a refundWhere do I send it back and how long will it take?
Without CRAIM
- Open the Shopify admin for every question
- Find the order, copy the tracking number
- Type the same reply again
- At night a customer waits until morning
With CRAIM
- The customer gets an answer in seconds
- The answer comes from their real order
- It works at night and on weekends
- Only the cases that need you reach you
Watch it answer.
Three common questions.
It finds the order, makes sure it is talking to the buyer and answers. When a question is about money, it brings it to you.
Emma W.WhatsAppWhere is my order?¿Dónde está mi pedido?Wo ist meine Bestellung?Où est ma commande ?Dov'è il mio ordine?Onde está o meu pedido?أين طلبي؟Siparişim nerede?Gdzie jest moje zamówienie?Где мой заказ?注文はどこですか？Waar is mijn bestelling?Customers write where they like.
The answer arrives right there.
One employee works across all your channels. Nobody has to learn a new helpdesk, and customers do not have to change a thing.
Telegram
A customer confirms it is them with a code from the order's email and gets every answer in the same chat.
Gmail
It replies inside the customer's thread, from the address they already write to. Google Workspace works too.
Nothing to migrate. Your store and your channels stay as they are.
It takes the routine,
you keep the decisions.
It answers from the real order, in the customer's language. Customers get facts, not “we will get back to you”.
It answers for you
- “Where is my order?” Delivery status, carrier and tracking number
- “Did my payment go through?”
- “What did I order?” Items and quantities
- “Did I get my refund?” Whether it happened, and when
- “How do I return this?” From your own rules
It stays with you
- Refunds, cancellations and order changes: a decision about money is always a person's
- Any conversation you want to take over: it goes quiet at once
- Every case it cannot confirm: you get a task with the whole conversation
- Your rules: they stay yours, whatever a customer writes
You switch on autopilot.
Approve every reply yourself, or let it handle everything. You choose the mode and can change it at any moment.
Every reply waits for your OK, with the order facts right beside it: read, click, sent.
Decisions about money stay with a person in every modeTry it before any customer sees it: give it a real conversation and read the reply it would have sent. Nothing goes out.
Live in about 15 minutes.
No developer needed.
Your store, your channels, your rules. No new helpdesk to learn and nothing to move.
- 1
Connect your store
Install CRAIM from the Shopify App Store and approve the connection in your admin. Your store keeps running exactly as before.
CRAIM in the Shopify App Store - 2
Connect where customers write
Add WhatsApp, Telegram or Gmail. Customers write where they always have and get the answer in the same conversation.
- 3
Tell it how you work
In your CRAIM account, describe your shipping and return rules and your tone in plain words. Upload your policies, read its first replies, and you are ready.
From there it answers on its own, and you get back to your store.
Your store is safe.
So are your customers.
Orders go only to the buyer
It makes sure it is talking to the buyer before it says anything about an order.
No made-up answers
If a delivery date is unknown, it says so instead of promising one.
Your store stays untouched
It changes nothing in Shopify, and your store's data is not copied anywhere.
A person is one step away
When a customer needs a person, you get a task with the whole conversation.
Pricing
Pay per store,
not per agent.
The first 14 days are free with full access and no card. Then pick the plan that fits your store.
Start
$9/month
For a small team launching its first AI employee.
- One AI employee
- CRM, automations, and AI tools
- Email and chat support
Growth
$29/month
For a team that outgrew Start and keeps adding people.
- Up to 5 AI employees
- CRM, automations, and AI tools
- Voice AI employees and call campaigns
Team
$49/month
For a growing company with multiple AI roles and shared processes.
- Up to 50 AI employees
- CRM, automations, and AI tools
- Voice AI employees and call campaigns
Business
$99/month
For a company scaling AI employees across departments.
- Up to 100 AI employees
- CRM, automations, and AI tools
- Voice AI employees and call campaigns
- Priority support
AI replies are paid from a balance, with a monthly credit on every plan.
Compare all plansCommon questions
What store owners ask before connecting.
How do I automate “where is my order” questions on Shopify?
Connect CRAIM to your store and your channels. Its AI employee checks the order the moment a customer asks and replies with the payment, delivery and tracking status in WhatsApp, Telegram or Gmail.
Is CRAIM on the Shopify App Store?
Yes. Install CRAIM from the Shopify App Store to connect your store, then set up the employee in your CRAIM account. Replies waiting for approval and order conversations are also right in your Shopify admin.
Is this an AI chatbot for Shopify?
It is closer to a support employee than a chatbot. It answers in your messengers and mailbox from the customer's real order, and hands a conversation to you when a person is needed.
Do I need a new helpdesk?
No. It works where customers already write: WhatsApp, Telegram, and your Gmail or Google Workspace mailbox. If you have a helpdesk, it keeps working alongside.
Does it work with WhatsApp and Telegram?
Yes. Customers write in WhatsApp, Telegram or Gmail and get the answer in the same conversation, so nobody has to change how they reach you.
How fast does the AI answer customers?
On autopilot, in seconds, at any hour of the day or night. A customer writing at 3 a.m. does not wait until morning.
How many conversations does it handle without a person?
In 86 of 100 conversations on autopilot, a person did not write once. When a customer does need a person, you get a task with the whole conversation.
Can AI refund or cancel orders?
No, and that is on purpose: a decision about money should always be a person's. It tells the customer whether a refund or cancellation has happened, explains your return rules, and brings the request to you with the whole conversation.
Is my customers' data safe?
Yes. It shares order details only with the buyer. If someone writes from an unfamiliar address or from Telegram, it first confirms who they are with a code sent to the email on the order.
Which languages does it reply in?
The customer's own: whatever language they write in, it answers in that one. You can sell abroad without hiring support for each country.
How long does setup take?
About fifteen minutes to connect your store and a channel. Reading its first replies and fine-tuning your rules usually takes a day or two.
How much does it cost?
From $9 a month per store. AI replies are paid from a balance by actual use, with a monthly credit included. The first 14 days are free, with no card, and nothing is charged until you pick a plan.
Get your evenings back.
Let it take the next “where is my order”.
Connect Shopify free
14 days free · no card. If it is not for you, do not renew.