CRAIM can connect the tools your team already uses for CRM records, messages, calls, and scheduling.
CRM integrations
Use the available import to bring customer data into CRAIM. Check contacts, fields, stages and owners after the import. Import does not provide continuous two-way synchronization: changes in CRAIM should not be assumed to update the original CRM automatically.
Supported CRM providers include:
- AmoCRM
- Bitrix24
- HubSpot
Communication channels
Communication channels and lead sources are intentionally different concepts.
Channels
Channels are for direct communication surfaces such as:
- Telegram
- phone
These are operational execution paths for conversations and calls.
Why channels matter
Connected channels let CRAIM keep message and call activity tied to the company workspace and CRM records.
Telephony
Telephony is handled as its own setup area because calling has different routing, recording, and provider requirements than messaging.
Supported telephony providers include:
- OnlinePBX
- Mango Office
- Zadarma
- Twilio-based phone integrations
Calendar
Calendar integration helps scheduled meetings stay visible next to the relevant workstream and follow-up tasks.
Recommended setup rule
Connect only the providers your team actively uses, test each connection, and make sure ownership is clear before relying on automation.