Communication channels only become reliable when setup, testing, ownership, and failure handling are clear.
Messaging providers in scope
- Telegram
- WhatsApp with multiple providers
- phone and provider callbacks where applicable
Operational rule
Every provider setup should answer:
- how connection is tested
- how inbound messages appear in CRAIM
- where outbound sends are logged
- where connection issues appear
- who owns reconnecting or changing the provider
If messages do not appear
Check the connection status, selected account and provider restrictions. Record the time of your test and any visible error before contacting support.
Minimum setup guidance
- confirm the provider account is active
- send a test inbound message
- send a test outbound message when supported
- explain status transitions and retry behavior
- show where failures appear in the product