All channels are connected in "Integrations". Messages from every channel come to "Inbox" and into client cards, and an AI employee replies in the same channel the client wrote to.
The "Integrations" screen with channel cards
WhatsApp: four ways
- GreenAPI. Connects with a QR code, like WhatsApp Web. The number stays in your phone. AI only answers people who wrote first here, and cannot write first.
- The official API through a Meta app. For those who have their own Meta app. The number works through the API only, you cannot use it in the phone.
- 360dialog. Also the official API, but the number stays in the WhatsApp Business app on your phone too.
- Radist.Online. A service that keeps your regular WhatsApp online and can write first. Good for messaging your own client base.
If you are not sure, start with GreenAPI: it is the quickest.
Other channels
- Telegram: through a bot. A personal Telegram account connects through Radist.Online.
- MAX: through a bot, or a personal account through Radist.Online.
- Facebook and Instagram: through your Meta app. You need three keys, and the instructions are right in the connection form.
- Avito: messages from your listings.
- Email: connect Gmail and clients' emails arrive as messages.
- Website chat: see "Chat and forms on your website".
Does AI answer on this channel
Every channel has the switch "AI answers on this channel". Turn it off if only people should answer on a channel.