The CRAIM Journal
Practical guides to AI employees, company knowledge and work your team can automate with confidence.
- ProductNovember 9, 2026
WhatsApp Business API or a regular number: which one your business needs
A regular number connects in a couple of minutes and stays on your phone. You need the Business API if you want to message clients first and send broadcasts. Here is how to choose, and when it makes sense to have both.
Read more - ProductApril 2, 2026
Copilot first: how the three autonomy modes work and when to switch
An AI employee in CRAIM runs in one of three modes. Manual: it acts only when a person asks. Copilot: it drafts every customer message and waits for approval. Autopilot: it sends on its own, except for the actions you marked as always needing a person. New employees start in copilot, and this is what each mode changes.
Read more - ProductMarch 28, 2026
What an AI employee costs per month: the plan, the AI balance, and how to budget it
Two lines on the bill. The plan is a fixed monthly price that sets how many AI employees can be active. The AI balance pays for model usage by actual consumption, with a monthly credit on every plan and top-ups when it runs low. Here are the numbers, where the balance goes, and how to plan the first month.
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See it on your own leads
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