An AI employee answers clients in messengers the way your manager would: knows your services and prices, replies in the client's language, moves the deal and sets tasks for the team.
Three modes
- Manual: the employee does nothing on their own, only when you ask them in the conversation.
- Copilot: the employee prepares a reply and you approve it. Start with this one.
- Autopilot: the employee replies on their own.
The mode is chosen for each employee separately.
An AI reply waiting for approval
What the employee knows
- Their instruction: who they are and how they work.
- Your company's AI profile: services, prices, sales rules, the way you talk.
- The catalog of products and services.
- The conversation with this client and their deals.
What is not in the instruction or the profile, the employee does not make up. If a client asks something they do not know, they hand the conversation to a person.
When the employee calls in a person
If a client asks for a person or the question is difficult, the employee replies to the client and hands the conversation to the one responsible. That person gets a notification, and the conversation gets a mark with the reason.
How to check an employee before going live
On the employee's screen press "Test" and write to them as a client. They answer the way they would answer a real client, but nothing is sent or saved.