"Inbox" holds the conversations with all your clients from every connected channel, newest first.
"Inbox" with its tabs
Tabs
- Unread: new messages nobody has opened yet.
- Needs you: the client is waiting for a reply and AI does not answer here. For example, a manager took over the conversation or the client asked for a person.
- Pending approvals: AI prepared a reply and it is waiting for your "Send".
- Groups: group chats from WhatsApp, Telegram and MAX.
An AI reply waiting for approval
When an AI employee works in "Copilot", their reply appears at the bottom of the conversation in a dashed frame. Send it as it is, change the text right in the frame or decline it.
The client wrote "thank you"
CRAIM understands when a client just said thanks or goodbye and does not count them as waiting for a reply. Such conversations do not hang in "Needs you".